Decent Exposures

Customer Service

With over 35 years of remote fitting experience, our expert team is ready to help you find the comfort you deserve. Have sizing issues? We know how to adjust our patterns to fit any shape and size. Have skin allergies or sensitivities? We know which fabrics and sewing methods to use to keep your skin happy. Our focus is to ensure your Decent Exposures® purchase is incredibly comfortable and is exactly what you've been searching for.

Hours of Operation
Mon-Fri 8AM-3PM Pacific Time

1-800-524-4949 (US / Canada)
206-364-4540 (SeaTac / Overseas)
info@decentexposures.com

Adjustments

We recommend trying on your item(s) before washing, to be sure of the fit (even if it's the same size you've had before). If cups feel too small or the rib/straps are too tight, they are not likely to stretch out any time soon, please reach out before washing / wearing to discuss options to make it right.

Free Adjustments: If your item has been worn or washed but isn’t fitting correctly, please reach out, we can make many alterations to the fit at no charge within 30 days of receipt. Common adjustments include, but are not limited to:

• tighten or loosen bottom elastic/ribbing on bra
• lengthen or shorten straps
• cut armholes, front scoop or back scoop lower
• decrease cup size
• tighten or loosen waist elastic or ribbing on underwear or clothing

Please note that for multiple identical items requiring alterations, there may be an alteration fee applied to each additional item beyond the first one. If it is your first order (or first order in a long time), we recommend trying one first to be sure the fit is right before ordering multiples.

For more information about these adjustments, please see these fitting tips. You pay for the shipping of the item(s) back to us and we will pay for shipping back to you (domestic), international shipping costs vary, please inquire.

Adjustments to older items: Have an older item that isn’t fitting correctly? If the fabric is in good condition, we may be able adjust it to fit better. We offer this service because we believe the most sustainable items are those you already own, by extending their wear we can keep them from an unnecessary trip to the landfill. Fees vary based on the age of the item and what adjustments are needed, please contact us for more details.

Return & Exchange Policy

Guaranteed Quality: We guarantee the workmanship of all our products. We will repair or replace any item that does not meet our high standards.

We want you to be happy with your purchase. If you are not satisfied with your purchase, please contact us to discuss what options are available.

Underpants or Facemasks: With health and safety in mind, we cannot allow refunds / exchanges for underpants or facemasks. For underpants, we recommend using our size guide, reading our fabric information and contacting us with questions before ordering.

Altered or Discounted items: With sustainability in mind, we cannot allow refunds / exchanges for altered or discounted items. This is why we always recommend trying a test order first, whether it is your first order or it has been a while since your last order.

Worn, washed, stained or retains scents: We recommend trying on your item(s) before washing them, to be sure of the fit (even if it's the same size you've had before). To avoid scents / stains transferring to the item, please take care to try it on before applying deodorant and other scents.

Returns and Exchanges for Other Items: Unworn/unwashed items (excluding those listed above) can be returned in their original condition within 30 days of receipt for a refund or exchange.

For returns that are not being exchanged (refunds), a 20% restocking fee will be deducted from the amount refunded. This fee helps cover the costs associated with processing and restocking returned items. We want to ensure that you are completely satisfied with your Decent Exposures® purchase, so we encourage exchanges as an alternative to returns whenever possible. Shipping fees are non-refundable.

You can use this Return/Exchange Form or include a note with your item(s). You pay for the shipping of the item(s) back to us and, if requesting an exchange, we will pay for shipping back to you (domestic), international shipping costs vary, please inquire. Shipping fees are non-refundable.

Payment Options

To give our team time to double check orders and ask questions, payments are not automatically taken when your order is placed.

PayPal Your PayPal account will not automatically be billed, instead the invoice will be sent after we personally confirm your order and we'll start on your order once the invoice is paid.

Credit cards First time customers, large orders and rush orders are generally billed before we start making your order, most other orders are billed when the order is ready to ship. Watch for details in your personalized email confirmation that will provide a more exact timeframe for billing and the option to request an earlier bill date if desired.

Check or money order You can also opt to mail in your order with a check or money order. You can print your shopping cart or write the details of your order in a note. Please be sure to include your name, address and phone or email address so we can confirm receipt of your order, give you a current eta and ask any questions we may have. We will cash your check / money order when your order is received.

Shipping Options

Because we make to order, when we confirm your order we will let you know specifically when we expect to ship the order and the total amount we will bill your credit card.

We have a small selection of items in stock that can be shipped sooner. Colors and sizes vary daily. When we receive your order we check our stock to see if there is anything in the size/style/fabric you have ordered and we let you know via e-mail what is available, should you want to change your order and take what is in stock.

If you need your order by a specific date, please mention this on the "Special Instructions" field as you check out and we'll let you know what is possible. You can also call us at 206-364-4540 or 1-800-524-4949 to place your order.

Outside US, please inquire.